Carpet Cleaning SE19 Service Terms and Conditions
These Terms and Conditions set out the basis on which carpet and related cleaning services are provided in the SE19 area and surrounding locations. By making a booking, confirming a quotation, or allowing cleaning work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, household, business, or other organisation requesting or receiving the services.
Company means the carpet cleaning service provider trading under Carpet Cleaning SE19 or any successor or associated trading name that supplies the services.
Services means carpet cleaning and any related services offered by the Company, including but not limited to rug cleaning, upholstery cleaning, stain treatment, deodorising, and related cleaning tasks as agreed with the Customer.
Premises means the property or location where the services are to be provided.
Agreement means the contract formed between the Company and the Customer comprising these Terms and Conditions and any written quotation or booking confirmation.
Scope of Services
The Company provides domestic and commercial carpet cleaning and related services within SE19 and nearby areas. The exact scope of services will be agreed in advance during the quotation and booking process. The Company reserves the right to decline work which falls outside its standard service offering or which it reasonably considers unsafe or unsuitable.
All services are subject to availability of staff and equipment. While the Company aims to accommodate preferred dates and times, no guarantee of availability is given until a booking is confirmed.
Booking Process
Bookings may be made by the Customer by contacting the Company through its advertised communication channels. When requesting a booking, the Customer should provide accurate details of the Premises, the areas and items to be cleaned, the type of flooring or fabric, any known stains or damage, access arrangements, and any special requirements.
The Company may provide an estimated quotation based on information supplied. The quotation may be subject to change after an on-site inspection or upon arrival if the information provided was incomplete or inaccurate, or if the Company discovers conditions that were not reasonably apparent at the time of the estimate.
A booking is only confirmed when the Company issues explicit confirmation and, where required, receives any applicable booking deposit. The Company may request photographs, floor plans, or additional information to assist in preparing an accurate quotation.
The Customer is responsible for ensuring that someone with authority to grant access and accept the services is present at the Premises at the agreed time, unless other arrangements are agreed in advance.
Access to the Premises
The Customer must ensure that the Premises are accessible at the agreed service time. This includes arranging keys, entry codes, parking permissions, and clear routes to the areas to be cleaned. Any parking charges or access fees reasonably incurred by the Company in order to provide the services may be added to the Customer invoice.
If the Company arrives at the Premises and is unable to gain access, or if the conditions make it impossible or unsafe to perform the services, the visit may be treated as a late cancellation and charges may apply as described in the cancellation section.
Customer Obligations
The Customer agrees to:
Provide accurate information about the Premises and items to be cleaned.
Remove small furniture, fragile items, valuables, and personal belongings from the areas to be cleaned, unless agreed otherwise.
Inform the Company of any pre-existing stains, damage, loose fittings, colour run issues, or other concerns relating to carpets, rugs, upholstery, or fixtures.
Ensure that electricity and water are available at the Premises during the visit.
Keep children, pets, and other occupants away from machinery, chemicals, and wet surfaces during and immediately after cleaning to ensure their safety.
Pricing and Quotations
All prices are provided in advance of the service either as a fixed price quotation or as a rate based on the scope of work. The Company may provide an estimated price subject to confirmation on arrival, particularly where the condition of carpets and furnishings cannot be fully assessed beforehand.
Prices may vary depending on factors including room sizes, level of soiling, number and severity of stains, fabric type, access constraints, and additional services requested. Any necessary variations will be discussed with the Customer before work proceeds, where reasonably possible.
Unless explicitly stated, prices do not include moving of heavy furniture, intensive stain removal, repair work, or treatment for infestations. If such work is requested or required, the Company may provide a separate quotation.
Payments and Deposits
Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, particularly for larger jobs, commercial work, or weekend and evening appointments. Deposits are generally non-refundable, except as stated in the cancellation section or where required by law.
Payment of the balance is usually due immediately upon completion of the services, unless alternative credit terms have been agreed in writing. The Company accepts common forms of payment as advised at the time of booking. Cash payments, where accepted, must be made directly to the Company representative and a receipt will be provided if requested.
For commercial Customers with agreed credit terms, invoices are typically payable within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in pursuing late payment.
Cancellations and Rescheduling
If the Customer needs to cancel or reschedule a booking, they should notify the Company as soon as reasonably possible. Cancellation terms may vary depending on the size and nature of the booking, and any specific terms will be communicated during the booking process.
As a general guideline, cancellations or rescheduling requests made more than 48 hours before the scheduled appointment time may be accepted without additional charge. The Company reserves the right to retain all or part of any deposit to cover administrative and scheduling costs.
Cancellations or rescheduling requests made within 48 hours of the appointment time may incur a cancellation fee, up to the full price of the booked service, particularly where the Company is unable to reallocate the time slot. If the Company arrives and is unable to gain access, or if the Customer is not present as agreed and has not made alternative arrangements, this may also be treated as a late cancellation.
The Company may cancel or reschedule a booking if it is unable to provide the services due to staff illness, equipment failure, severe weather, safety concerns, or other circumstances beyond its reasonable control. In such cases, any deposit paid for the affected booking will be transferred to a new appointment or refunded, as agreed with the Customer. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
Service Standards and Limitations
The Company aims to provide services with reasonable care and skill, using appropriate methods and cleaning products for the particular type of carpet or fabric, as far as the Company can determine from information provided and reasonable inspection.
While the Company will make reasonable efforts to remove stains and odours, complete removal cannot be guaranteed. Some stains may be permanent, and odours may originate from underlying materials or structures that cannot be effectively treated by surface cleaning alone. The Customer acknowledges that results depend on factors such as stain age, type of spillage, previous cleaning attempts, and fibre composition.
The Company is not responsible for any latent defects, pre-existing damage, wear, discolouration, or shrinkage arising from factors inherent in the carpet, rug, or fabric, including weak fibres, unstable dyes, poor installation, or prior use of unsuitable cleaning products. Where the Company has reasonable concerns that cleaning may worsen an existing problem, it will inform the Customer and may decline to proceed or request written confirmation to continue.
Liability and Insurance
The Company holds appropriate insurance for its activities, including public liability cover up to a reasonable limit. Details of insurance cover can be made available upon request.
The Company will take reasonable care to avoid damage to the Premises and its contents. However, the Company is not liable for the following:
Any pre-existing damage, staining, wear, or defects, whether visible or hidden.
Damage arising from the failure of materials, poor installation, weak seams, frayed edges, loose grippers, or similar issues not caused by the Company.
Any indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.
The Companys total liability for any loss or damage arising from the services, whether in contract, tort, or otherwise, shall not exceed the price paid or payable for the specific service giving rise to the claim, except where prohibited by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
Customer Inspection and Complaints
The Customer is encouraged to inspect the work upon completion while the Company representative is still on site. Any immediate concerns should be raised at that time so that they can be addressed promptly.
If the Customer is not present at completion, they should inspect the work as soon as reasonably practicable. Any complaints about the standard of the services should be reported to the Company without undue delay and within a reasonable period. The Company will review the complaint and, where appropriate, may arrange a revisit to inspect and, if necessary, attempt to rectify the issue.
Where the Company reasonably considers that the complaint is justified and that it relates to the quality of the services provided, it may offer a partial refund, a discount on future work, or a complimentary re-clean of the affected areas. This will be determined case by case.
Health, Safety, and Environmental Considerations
The Company follows relevant health and safety guidelines when providing services. Certain areas may be left damp following cleaning, and the Customer must take care to avoid slipping and to prevent damage caused by walking dirt onto wet carpets. Furniture should not be replaced until carpets have dried, unless protective pads or blocks are used as advised.
Where cleaning agents or treatments are used, the Company will take reasonable steps to minimise risks to people and pets. The Customer should inform the Company of any known allergies or sensitivities that may be affected by cleaning products. The Customer is responsible for ensuring that pets and children are kept away from treated areas until they are safe to use again.
Waste Regulations and Disposal
The Company will handle and dispose of its own cleaning-related waste in accordance with applicable waste management and environmental regulations. This includes the responsible disposal of used cleaning solutions, packaging, and any contaminated materials arising from the services.
General household waste, unwanted items, or other non-cleaning-related materials remain the responsibility of the Customer. The Company does not provide a general waste removal or rubbish clearance service unless specifically agreed as an additional service. Where additional waste removal is requested and agreed, it will be subject to separate charges and compliance with relevant regulations.
Property and Personal Items
The Customer should remove fragile items, breakables, and valuables from the areas where services are to be performed. While the Company will take reasonable care, it cannot be held responsible for damage to items that have not been removed or appropriately protected, unless caused by clear negligence.
Any lost property found by the Company during the course of providing services will, where possible, be notified to the Customer and retained for a reasonable period awaiting collection or instructions. The Company does not accept responsibility for items that cannot be identified or returned despite reasonable efforts.
Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from circumstances beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, strikes, transport disruption, power failure, or acts of government or regulatory authorities.
In such cases, the Company will seek to reschedule the services at a mutually convenient time once the circumstances have passed.
Changes to These Terms and Conditions
The Company may revise these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms. The version in force at the time of booking will apply to that particular Agreement, unless changes are required by law or regulation.
Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, or the provision of services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire Agreement between the Company and the Customer in relation to the services. No other terms, promises, or representations, whether oral or written, shall form part of this Agreement unless expressly agreed in writing by the Company.
